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FAQs

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Dimplex
Stovax

Newman Fireplaces Ltd

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Q. Can I place my order by telephone?
A. No, all orders are processed online.

Q. Do you have a showroom?
A. Yes, in Westbourne in Dorset

Q. What if I want to cancel my order
A. Yes as long as the items have not already been dispatched

Q. What if the product is damaged during delivery
A.  We will Replace the item

Q. How long is Delivery?
A. 7-10 working days

Q. How much is Delivery?
A. See delivery page

Q. What time will the courier call?
A.  Anytime, A.M or P.M

Q. What if I am not available when the courier tries to deliver?
A. The courier will leave a card to say they have called. This will provide you with details of the couriers nearest depot and contact details including a reference number. This will enable you to arrange a re-delivery directly with the courier.

Q. Can I nominate a time for delivery?
A. No

Q. Will I be contacted on the day of delivery?
A. Yes, by text or email

 

 

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